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Frequently asked questions
What does “clear customer pricing” mean on Hotefly?
You always see the selling price you will pay. There are no hidden costs mixed into the total shown at search, review, or checkout.
Why can a price change before I pay?
Hotel rooms and flight fares are live availability. Before you pay, Hotefly revalidates your selection. If the customer price changes, we show the new total openly so you can continue or choose another option.
How do I search for hotels?
On the homepage Hotels tab, enter a destination, pick check-in and check-out dates, set guests and rooms, then search. Results are live — Hotefly does not invent hotel inventory or ratings.
How do flight searches work?
Choose one-way or round-trip, select origin and destination airports from suggestions (IATA codes), set dates, travelers, and cabin, then search. Compare itineraries with clear customer fares, then continue through review and checkout.
Which currencies and payment methods can I use?
Prices default to JOD for Jordan and USD elsewhere (change anytime in the header). Use the header preference chip to switch language (English or Arabic). At checkout you are redirected to Hotefly’s secure payment flow. Only complete payment on the official Hotefly payment pages.
Where do I find my trips after booking?
Sign in and open Trips (or Account → Trips) to see booking status, confirmation numbers, and details. You can also update profile information and security settings from your account menu.
Can I change or cancel a booking?
Changes and cancellations follow the hotel rate rules or airline fare conditions shown before you pay. Open the booking in My trips for status and next steps. Non-refundable rates generally cannot be cancelled for a refund.
How long do refunds take?
When a refundable booking is cancelled under its rules, refunds are processed according to the fare or hotel rules and your card issuer. Card refunds often appear within several business days; timing varies by bank.
What travel documents do I need?
Bring a valid passport or ID as required by your destination and airline. After booking, keep your Hotefly confirmation and any hotel voucher or flight ticket details from your trip page. Visa and entry rules are your responsibility — check official government sources before travel.
I forgot my password — what should I do?
Use Forgot password on the login page to receive a reset link. After you sign in, Account → Security has options to request another reset if needed.
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